Customer experience development workshops. Customer research and analysis. Product development, manufacture and implementation of new pizza sauces and toppings. Promotional campaign development.
Product design and development for economy class menu and inflight snacks. Regionally specific menu development for subcontinent and Middle East routes.
Customer Experience strategy and implementation. Customer research program management. Extensive menu development with launch of new salad bar format and promotional product schedule. Operational support with culinary training and product implementation. Developed products for international markets – Thailand, Japan and Indonesia.
Customer experience strategy development, design and implementation. Customer research, analysis and satisfaction scoring. New product and service design across all product areas – accommodation, food & beverage and retail. Menu development and value engineering.
Inflight meal product development, manufacturing and logistics. Design, development and manufacturing of innovative new hot snack products.
Lean program implementation for high volume specialist manufacturing. Value stream mapping, 5S auditing and Kaizen events. Operational support with Lean coaching and training. Product development for range of prepared healthcare meals.
Customer experience planning, design and implementation. Innovation strategy development workshops and ideation. Product development for inflight meals and hot snacks.
Iglu – Student accommodation
Catering facility design and development. Kitchen layout and equipment selection.
Le Pain Quotiden
New menu development and supply of bulk soup and sauce products. Design of promotional products supported by in-store testing and implementation.
Innovation workshops for new and promotional products. Developed new pizza sauce and pizza topping products.
Potbelly Sandwich Shop
Supported new market entry with product development, manufacturing and implementation of sandwich filling and soup products. Operational support with in-store testing and roll out.
Regionally specific inflight meal meal product development and manufacturing. Designed innovative cook freeze rice and noodle meal and snack products. Upscale of kitchen recipes for large scale manufacturing.