Our Services

CX Food offers a range of client services and programs.

Our key sector services are outlined below. We can also customise a program or project specific element – exploring new opportunities or supporting product and service improvements.

Food Service

Food Service is a diverse and challenging business – increasing costs, more sophisticated customer needs and a competitive market place. CX Food can help you break through and bring a competitive edge.

We create new food concepts, menus, recipes and service standards and support your business from initial concept ideation to launch. We also assist existing operations with catering management and customer experience.

Our clients and projects include all types of food service and catering operations including quick service and casual dining, clubs, cafés, high volume caterers, restaurants and bars.

We work directly with food service operators and also partner with hospitality designers, architects and interior designers to develop complete, workable food service solutions.

Design and Development

CX Food uses creativity and real industry experience to design and develop innovative, workable food service concepts. We use our extensive kitchen management and culinary design skills to create fantastic food experiences for your customers.

Our design and development services include:

  • New food concept development – startups, renovations, updates and expansions
  • Kitchen design – layout, equipment and process mapping
  • Brand development and conceptualisation
  • Creative product development – menus, recipes, theming, service design, tableware selection and uniforms

Catering Management

As food service and culinary experts CX Food can add significant value to your catering operation. Our goal is to increase quality and customer satisfaction while reducing costs and improving efficiencies. We work with you, your staff and customers to develop and improve all aspects of your operation. We then follow through supported with real industry experience, advice and mentoring.

Our focus areas include:

  • Kitchen operations review – people, product and financial
  • Product and service assessment and improvement
  • Food cost assessment – current analysis, benchmarking and reporting
  • Professional development and mentoring for chefs and catering managers
  • Supplier selection, assessment and quality review
  • Promotional food product development and creative design
  • Local produce and food community providence development

Customer Experience

CX Food can develop and implement a customer experience strategy and action plan for your business. We use research, insights and demographic profiling to understand your customers likes and dislikes creating a powerful tool for informed decision making and direction for improvement programs.

Our customer experience services include:

  • Customer experience mapping, action planning and implementation
  • Customer insight research and satisfaction scoring
  • Food and service quality assessment and review
  • Mystery diner programs and feedback reporting


With experience in small and large-scale food manufacturing CX Food can help your food manufacturing business create innovative new products, reduce production costs and improve operational efficiencies – delivering outstanding results for your business and clients.

Our team has a unique blend of creative culinary, innovative food technology and lean manufacturing skills. We specialise in the development, design and manufacture of high quality products for foodservice, airline, retail, healthcare and export markets.

As lean manufacturing and value engineering experts we can also drive production and food cost savings throughout your business.

Creative Product Development

CX Food is the link between innovative new product solutions and your customers. Our creative team of development chefs, food technologists and marketing experts develop creative new food concepts across all food industry sectors.

We offer a comprehensive range of services and can support your new product development process from start to finish. We specialise in the upscale and volume manufacture of gourmet products that maintain product integrity and quality. We use consumer and market research to develop innovative new products that your clients and their customers want.

Our product development services include:

  • New Product Development from concept to launch
  • Product ideation and innovation workshops
  • R&D concept scale up, testing, analysis and production trial support
  • Recipe standardisation and specification development
  • New product launch and operational roll out support
  • Packaging design and innovation
  • New ingredient sourcing and contract manufacturer identification
  • Export products with regionally specific taste profiles and cultural significance

Manufacturing Excellence

CX Food can add significant value to your food manufacturing and production. With qualified Lean coaches we can deliver a complete Lean program.

We engage your managers and front line teams and create a culture of continuous improvement and empowered, proactive problem solving. The program can be tailored to suit your business. Our services include:

  • Lean program coaching and training
  • Value stream mapping and future state development
  • 5S Auditing and implementation
  • Kaizen event planning and implementation support
  • Visual workplace assessment

Value Engineering and Cost Reduction

CX Food is totally focused on improving costs in your food business. We can review your current food and production costs and provide a comprehensive report with recommendations for improvement and savings. Our approach is to use innovative culinary techniques supported with expert food technology solutions to ensure the integrity of your product is maintained. Our services include:

  • Current cost and production efficiency review
  • Industry benchmark comparisons
  • Value engineering opportunity analysis
  • Waste elimination and rework conceptualisation
  • Master production scheduling / BOM review and analysis

Export and Trade

CX Food can maximise your export potential, product performance and market opportunity.

We have a unique blend of culinary, technical and export marketing expertise and use innovation and creativity to help grow your business.

CX Food services include product and market development, export manufacturing excellence and in-market support. Our team has experience in the Middle East, China, South East Asia, India and the United Kingdom.

We are food culture specialists and have professional working proficiency in Mandarin and Cantonese.

Product and Market Development:

CX Food has extensive international market development, product development and manufacturing experience. Our team can assist with food industry specific market research, customer profiling and opportunity analysis.

We specialise in the research and development of regional and culturally specific food products and taste profiles. We can adapt your product to suit international consumers likes and preferences.

We also assist with developing your product for international franchise and food service application, including international airline markets.

Export Manufacturing Development

As experienced international and export manufacturers, CX Food can help enhance your market potential and improve production capabilities. CX Food can support your local or offshore business from product concept to launch with culinary development and food technology support.

Our export manufacturing services include:

  • New product development, formulation and manufacturing up scale
  • Yield analysis and cost improvement
  • Value added development, waste reduction and reuse
  • Supplier and ingredient sourcing, assessment and specification
  • Lean manufacturing diagnostic and project implementation

In-Market Support

CX Food can provide essential in-market support for your product and marketing activities. With international marketing and business development experience we can add significant value to your export development and marketing campaigns.

Our in-market support activities include:


  • Trade fair representation and product presentation
  • Inbound and outbound trade mission support and activity planning
  • In-store promotional activity planning and creative development
  • Product presentations for buyers and retailers
  • In-market connections, handshakes and network opportunities
  • Creative content for end user and consumer marketing literature and advertising


  • Food technology support for manufactured and retail products
  • Application support for manufacturing ingredients
  • Manufacturing trouble shooting and issue resolution
  • Culinary support for product training and implementation

Grants and Funding

CX Food can refer you to various industry and government export development and funding assistance programs available to producers, manufacturers and retailers.